Responsible Gambling Policy

Responsible Gambling at Lucky Owl promoting safe and mindful play.

Gambling as Entertainment

Treat gambling as a form of fun and entertainment, rather than a means to make money. Play responsibly and only use funds you can afford to lose. If you feel that gambling is impacting your life or finances, it’s important to seek help and reassess your habits.

Age Restrictions and Account Security

To ensure a safe environment, we only allow users who are 18 or older. Protect your account by keeping your password private and logging out when you finish. For added security, you may use parental control tools like CyberPatrol.com to monitor and restrict access.

Play in the Right Conditions

It’s best to avoid gambling if:

  • You’re under the influence of alcohol or drugs;
  • You’re feeling depressed;
  • You’re taking medications like Sifrol that might impair your judgment.

Gambling under these conditions can affect your decision-making and enjoyment.

Set Limits

We recommend setting personal limits on your account to help manage your spending and time. If you need assistance with setting or adjusting these limits, contact our customer support team via email or Live Chat.

Self-Exclusion

If you need a break from gambling, you can choose to self-exclude. This feature lets you close your account for a set period, such as 1 week, 1 month, 3 months, or 1 year. Once set, self-exclusions cannot be reversed.

Seek Help

If gambling starts to interfere with your daily life or well-being, it’s important to seek help. Consider these questions:

  • Is gambling affecting your ability to meet basic needs for your family?
  • Have you lost interest in family, friends, or other hobbies due to gambling?
  • Have others expressed concern about your gambling?
  • Are you missing work or school to gamble?
  • Do you feel depressed or even suicidal because of gambling?
  • Have you lied, stolen, or borrowed money to gamble or pay off gambling debts?

If you answered yes to any of these questions, you may have a gambling problem. We encourage you to reach out to organizations like GameCare or GamblersAnonymous for support.

Our Commitment

We are dedicated to providing a safe and enjoyable environment for our users. Our goal is to help you keep your gambling activities within healthy limits and ensure that your time with us is positive and enjoyable.

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